Inspired by Peppers & Rogers’ new book Return on Customer, we decided to calculate customer equity and return on customer equity for the UK mobile industry to see if we could measure the correlation with share price.
The Economist on a roll
The Economist</site> is on a roll this week. Go and buy it if you do not subscribe. (Links below may require subscription.)
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Linkfest: Business and entrepreneurship
I am experimenting with Liferea (Linux Feed Reader) as my RSS reader. Before, I used Bloglines. The change gave me an excuse to go back to my Bloglines clippings folder and look at some old posts I had saved. It is good to look back sometimes, so here are some of the better posts on business and entrepreneurship that caught my attention.
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Howard is leaving venture capital
Howard Anderson writes in Technology Review why he is leaving the venture capital industry. He gives several reasons.
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Excel Tip: Array boolean operator
The life of a consultant pretty much evolves around three Microsoft applications: Power Point, Word, and Excel. Other than e-mail and the web browser, it is rare that I start any other program on my laptop. The result is that you tend to become reasonably familiar with these programs, and it is not often that I learn anything new about them.
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How to win the game of chicken
Want to improve your chances of winning a game of chicken? Throw away your steering wheel!
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The end of the deal flow
Bill Burnham writes about the changing business landscape for venture capital firms and what that means for their ways of doing business.
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Entrepreneurial Signaling: The Art of Collecting Peacock Feathers
Kevin Laws suggests that, as a startup company looking for funding, you should be collecting peacock feathers:
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Gartner on CRM
Gartner was to industry analysts what Microsoft is to desktop computing and WalMart to retail shopping: the giant you couldn’t afford to ignore. Especially during the Customer Relationship Management (CRM) boom they we riding high on their reputation as the definitive source of analysis, the gold standard as it were. The boom ended perhaps four years ago, so it is heartening to know that Gartner is still leading the best practice in this area. Leading by example and showing how not to do it.
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Organizational success for outsourcing
We are facinated by interfaces and boundaries. The tension and frictions that are present at boundaries can lead to phenomenal creativity and insights. Or to equally destructive actions.
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