ROC for mobile industry

5 October 2005

Apparently, his publishers told Stephen Hawking that for every formula he put into his book, A Brief History of Time, he would halve his sales. I sense our small readership may be decimated by this article. We’ll try to keep it brief, and you can skip to the final line in the final formula.

Customer equity and market value in the UK mobile industry

2 October 2005

Inspired by Peppers & Rogers’ new book Return on Customer, we decided to calculate customer equity and return on customer equity for the UK mobile industry to see if we could measure the correlation with share price.

The Economist on a roll

16 September 2005

The Economist</site> is on a roll this week. Go and buy it if you do not subscribe. (Links below may require subscription.)

Linkfest: Business and entrepreneurship

4 September 2005

I am experimenting with Liferea (Linux Feed Reader) as my RSS reader. Before, I used Bloglines. The change gave me an excuse to go back to my Bloglines clippings folder and look at some old posts I had saved. It is good to look back sometimes, so here are some of the better posts on business and entrepreneurship that caught my attention.

Howard is leaving venture capital

3 July 2005

Howard Anderson writes in Technology Review why he is leaving the venture capital industry. He gives several reasons.

Excel Tip: Array boolean operator

2 July 2005

The life of a consultant pretty much evolves around three Microsoft applications: Power Point, Word, and Excel. Other than e-mail and the web browser, it is rare that I start any other program on my laptop. The result is that you tend to become reasonably familiar with these programs, and it is not often that I learn anything new about them.

How to win the game of chicken

8 June 2005

Want to improve your chances of winning a game of chicken? Throw away your steering wheel!

The end of the deal flow

26 May 2005

Bill Burnham writes about the changing business landscape for venture capital firms and what that means for their ways of doing business.

Entrepreneurial Signaling: The Art of Collecting Peacock Feathers

19 May 2005

Kevin Laws suggests that, as a startup company looking for funding, you should be collecting peacock feathers:

Gartner on CRM

29 April 2005

Gartner was to industry analysts what Microsoft is to desktop computing and WalMart to retail shopping: the giant you couldn’t afford to ignore. Especially during the Customer Relationship Management (CRM) boom they we riding high on their reputation as the definitive source of analysis, the gold standard as it were. The boom ended perhaps four years ago, so it is heartening to know that Gartner is still leading the best practice in this area. Leading by example and showing how not to do it.